Shipping and Returns
All Nataly Aponte Jewelry pieces are handmade to order. Orders generally ship within 2-3 weeks. For rush orders please email firstname.lastname@example.org and we will do our very best to expedite by the requested date.
Domestic shipping (excluding Hawaii, Alaska, and Puerto Rico) is complimentary. We do not ship to P.O. boxes. International orders are shipped via USPS International Priority Mail Express. Nataly Aponte is not responsible for any duties, taxes, or other fees associated with international shipping. Tracking will be sent via email once your order ships. All orders require a signature confirmation upon delivery. Nataly Aponte is not responsible for lost packages, or damages once items ship.
All items except custom pieces may be returned within 10 days of receipt for store credit only. All returns must be received in the original packaging and in the same condition in which it was purchased. Customers are responsible for all shipping charges on returned items.
We will not accept returns on damaged pieces. Damaged jewelry can be sent back for repair, and the customer is responsible for all repair fees.