Complimentary domestic shipping (excluding HI, AK, + PR).

We ship via USPS Priority mail so you are sure to get your package quickly. All orders require signature confirmation, we do not ship to P.O. Boxes.

All items from the vintage vault are shipped within 2-3 business days from when you place your order.

As our fine jewelry pieces are made to order, please allow 2-3 weeks for delivery and a few email updates along the way.

For rush orders please email info@natayaponte.com and we will do our very best to expedite by the requested date.  

We do not ship to P.O. boxes.

International orders are shipped via UPS.

Nataly Aponte is not responsible for any duties, taxes, or other fees associated with international shipping.

Tracking will be sent via email once your order ships. Nataly Aponte is not responsible for lost packages, or damages once items ship. 

All orders require a signature confirmation upon delivery. Nataly Aponte is not responsible for lost packages, or damages once items ship. 

All items except custom pieces may be returned within 3 days of receipt for store credit only. All returns must be received in the original packaging and in the same condition in which it was purchased. Contact info@natalyaponte.com to start a return.

Customers are responsible for all shipping charges on returned items. Include shipping insurance to safeguard against lost packages.

Contact us via the contact form, chat or via email to begin the return process. Info@natalyponte.com

All Designed by Nataly Aponte Jewelry pieces are original designs and handmade to order in Los Angeles. As our fine jewelry pieces are made to order, please allow 3-4 weeks for delivery and a few email updates along the way.

As our fine jewelry pieces are made to order, please allow 3-4 weeks for your order to ship.

For rush orders please email info@natayaponte.com and we will do our very best to expedite by the requested date.  

We will not accept returns on damaged pieces. Damaged jewelry can be sent back for repair, and the customer is responsible for repair
fees. 

• Avoid wearing jewelry in showers, swimming pools, or ocean waters.
• Jewelry should not be worn at the gym, during strenuous physical activities or while performing chores. 
• Jewelry should be the last thing you put on and the first thing you take off. Perfumes, lotions and hair products should not come in contact with your jewelry. Upon undressing, your jewelry should be removed first to avoid snagging and pulling against clothing. 
• Travel with your jewelry in a pouch or box. Tossing jewelry in your handbag or pocket is just asking for it to be damaged or lost. 

• All karats of gold and sterling silver can be wiped clean with a jewelers cloth.
• For deeper cleaning soak your jewelry in warm water with a drop or two of non-detergent soap. Remove after a few minutes and pat dry with a soft cloth. For cleaning between intricate shapes and settings use a soft, worn toothbrush and gently brush within theses areas. Be extra careful around settings and gemstones. 
• Rhodium Plated Sterling Silver should be wiped gently with a nub free cloth. The use of polishes or cleaning products should be avoided as they will remove the plating.

• Do not steam clean, use commercial cleaners, or an ultra sonic cleaner on pearl jewelry.
• Wipe pearls with a clean, soft cloth or chamois.
• Pearl jewelry can be cleaned by soaking in warm water with a drop or two of non-detergent soap. Remove after a few minutes and pat dry with a soft cloth.